IT Services at Shortgrass Library System are managed and supported by Partek IT Solutions. If you are a Shortgrass member library and need IT support, help is available to you by opening a support ticket with Partek.
There are two ways to open a support ticket:
IT Support is available Monday to Friday from 8:30 am to 5:00 pm. The length of time it will take to receive a response to your support request might vary, but critical IT issues will always be prioritized and addressed quickly.
Partek is now handling library website content updates, so if you need something changed on your library website please contact Partek using the instructions above.
Please include the following details in your support request to ensure you receive assistance quickly and smoothly:
After-hours emergency support will be provided if a problem is encountered that results in a library being unable to carry out critical functions. Critical functions are defined as:
After-hours support can be reached by calling 403-488-3333 and following the prompts for emergency after-hours support.
After-hours support is available during the following times:
After-hours support is available on the following holidays:
After-hours support is not available on any other holidays.
Monday to Friday, 8:30am to 5:00 pm
If you need something changed on your library website, please open a support request with Partek.
There will be a white label on your computer tower that has your computer name.
The name will follow this convention [Library][Windows Version][Type of computer][Number].
Example: GRAW10ST01 (Graham llibrary, windows 10, staff computer, number 1)
Please contact Chris Field, Manager of Systems and Technical Services and he will advise you on how to proceed.